Shipping & Returns
Is shipping free?
Shipping is free on orders with quantity 2 items, within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates and transit times that will be automatically calculated during checkout.
I entered the wrong shipping address, can this be updated?
Unfortunately, we are unable to make changes or cancellations to orders that are placed on our system. Please make sure you enter the correct shipping address before submitting your order. Bismillah BabeTM does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Do you offer expedited shipping?
At this time we do not offer expedited shipping.
Do you ship internationally?
We are unable to offer international shipping at this time.
What is your return policy?
Due to the small-batch custom nature of our products, ALL SALES ARE FINAL. We do not offer refunds/exchanges, nor do we allow cancellations/returns.
Please note, Bismillah Babe reserves the right to refuse all returns.
In the event that a product arrives damaged, we will send replacements for damaged/missing products reported within 7 days of receipt of the package. Please email bsmlaproject@gmail.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution. In the event that an item is unavailable for replacement, we will issue a store credit or refund at the customer's discretion.
Can I exchange an item?
At this time, we are unable to accommodate exchanges.
My order is being returned to Bismillah Babe, what do I do?
If your package does not successfully deliver and is sent back to Bismillah Babe, it is typically due to insufficient address information or the location cannot be safely reached by the carrier. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a 15% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. Please note that we do not guarantee your items will be in-stock at the time of your reorder.
I received my order but it arrived damaged, what do I do?
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is broken, incorrect, or you believe that you are missing an item, please email bsmlaproject@gmail.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution.
If by chance you receive the wrong item, please do not open that item.
Does Bismillah Babe issue refunds?
For out of stock items, we issue refunds in the original form of payment if any items on the order sell out and we are unable to replenish in a timely manner.
Please Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you have any questions or concerns, please email bsmlaproject@gmail.com and we will be more than happy to assist.